Below is information regarding Comcast‚Äôs support for the Camp Fire in Butte County.  Please forward to friends, family and any contacts. Comcast is actively engaged with local authorities in providing assistance as best we can.   

For more information about Comcast‚Äôs overall response and restoration efforts, please visit: http://california.comcast.com/.  Our Twitter feed @ComcastCA is another good source of information. 

 

Comcast Support, Service and Restoration Update

 

Customer Support

¬∑        The Xfinity stores in Chico and Yuba City are both open 

¬∑        During this crisis, Comcast will NOT charge fees for early termination, late fees, relocation fees or any other fees related to damaged or lost equipment

¬∑        We will work with our customers to resolve any issues they may be having as quickly and efficiently as we possibly can

¬∑        If a customer wants to suspend XFINITY services for an extended period of time, but would like to retain use of mobile apps such as Stream TV, Connect, My Account, XFINITY Home, and more, we'll enable them to do so for up to four months and will significantly reduce their bills during this time

¬∑        Email outreach to about 75,000 customers are receiving SMS text messages and emails, as well as receiving push notifications via the Xfinity ‚ÄúMy Account‚Äù application

¬∑        60 CAR representatives are working the evacuation sites

¬∑       A list of Frequently Asked Questions for customers can be found at http://california.comcast.com

¬∑        Important Note for Customers:  The fire has caused power failures that disrupt Xfinity services. Even when the power is restored, Xfinity services may still not be working. This is because power lines and Xfinity lines do not always travel the same path.

 

Community Support

¬∑        Comcast has more than 51,000 free XFINITY WiFi hotspots open throughout the impacted areas

o   For a map of XFINITY WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit:  www.xfinity.com/wifi

¬∑       Flyers are being distributed at evacuation centers and community meetings with key information about how to access Xfinity services, even if you are out of your home

¬∑        Comcast is providing Internet, WiFi and Video services to evacuation/community support centers and fire command centers. Those locations include:

 

o   Silver Dollar Fairgrounds (CAL Fire Command Center) 2357 Fair Street, Chico  95926

o   Church of Nazarene, 1145 East Ave., Chico 95926

o   Pleasant Valley Baptist Church, 13538 Carner Lane, Chico 95973

o   Bidwell Junior High School, 2376 North Ave., Chico 95926

o   Evangelical Church, 1193 Filbert Street, Chico 95926

o   Neighborhood Church, 2801 Notre Dame Blvd., Chico 95928

o   Elks Lodge, 1705 Manzanita Ave., Chico 95926

o   Butte County Fairgrounds, 199 E Hazel Street, Oroville 95965

o   Church of Nazarene, 2238 Monte Vista Ave., Oroville 95965

o   Glen County Fairgrounds, 221 E Yolo Street, Orland 95963

o   Yuba City Fairgrounds, 422 Franklin Ave., Yuba 95991

o   Fathers House, 10720 Live Oak Blvd., Live Oak 95953

                                                

¬∑        We are working to fully support emergency response, local assistance and command centers throughout the impacted areas

 

¬∑        For more information, Cal Fire is publishing daily updates here.

More Posts

You Might Also Like

COVID 19 Resource Center
Preparing for the New Order: Submit Updated Social Distancing Protocols
As of July 7th, Santa Clara County’s latest health order amending the way businesses are allowed to operate under the Covid-19 pandemic has now been approved by the state to take effect Monday, July 13 after at first being rejected over the weekend by California officials. There are some important things all businesses need to know in order to open or continue their operations.
Jul 10, 2020
The Silicon Valley Organization
Public Policy & Advocacy
Accountability & Better Government Reforms – Rules Committee Agenda Item G.9
San José is the 10th largest city in the United States, yet it is stuck in the 1980’s with a management structure more suited for small cities. In times of crisis, we need government to be nimble, responsive, and accountable to the community for results and to bring local government into the 21st century. As we face the greatest series of crises in our lifetime – a global pandemic and the deepest economic recession since the great recession – we must have the people’s choice, an elected Accountable Mayor, be directly responsible for the city.
Jun 23, 2020
The Silicon Valley Organization
COVID 19 Resource Center
San Jose Al Fresco: Things to Know Before Setting Up Outside!
As of June 5th, San Jose Al Fresco is in full swing allowing businesses to utilize sidewalks to conduct business during shelter-in-place. The City of San Jose is now accepting applications, and it's FREE to apply! Once your application is submitted, you will be able to start utilizing the space in front of your business immediately, as long as you meet the terms and conditions described in the application. We put together some simple FAQ's about how you can participate in San Jose Al Fresco, and all the thing you need to know before applying!
Jun 16, 2020
The Silicon Valley Organization
Press Releases
Southwest Launches Sale, Extends Open Middle Seat, And Adds Health Declaration For Customers
Southwest announced their plans to keep middle seats open through at least September 30, reinforced its face mask policy and added another layer of confidence for travelers by requiring Customers to complete a Health Declaration prior to traveling. As Customers begin to travel again, Southwest also launched a sale offering low domestic fares starting at $49 one-way to select destinations today through June 18, 2020, 11:59 p.m., CDT.
Jun 16, 2020
Southwest Airlines
Press Releases
The Silicon Valley Organization Grieves Loss of Karolyn Kirchgesler
The Silicon Valley Organization (The SVO), along with our friends at Team San Jose and the community at large, are mourning the recent passing of Karolyn Kirchgesler.
Jun 15, 2020
The Silicon Valley Organization
COVID 19 Resource Center
FAQs: Reopening your business after shelter-in-place featuring Berliner Cohen
Q&A's from SVO member, Berliner Cohen's 6/3/2020 presentation
Jun 15, 2020
The Silicon Valley Organization
Explore ALl Posts
Follow Us

We’re on Instagram